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Incident Post-Mortem: Core Network Outage

Executive Summary
We recently experienced a critical service interruption affecting our core network routing. The outage was caused by the simultaneous failure of what were documented as fully redundant fiber paths. By provisioning an emergency out-of-band link via an alternate carrier, our engineering team was able to restore core services in under 60 minutes. We recognize the impact this had on our users and are implementing strict measures...

The defective device has been replaced and all systems are running normally. We encourage every customer to use and configure redundant uplinks to prevent downtime following a single device failure.